FastXE — Terms & Conditions

1.1. Profile – A unified customer record maintained by FastXE containing verified personal or business information. Each Profile is linked to one business entity (for KYB Customers) or one individual (for KYC Customers) only.

1.2. Account – An electronic payment account, ledger account, wallet, balance, or similar facility made available through the FastXE platform for holding, receiving, transferring, converting, or managing fiat currency or supported digital assets. An Account is not a bank deposit account maintained directly with FastXE unless expressly stated otherwise.

1.3. Card – A prepaid, debit, or other payment card issued by FastXE or its partners, linked to your Profile.

1.4. Payment Account or Virtual IBAN – An account number, virtual IBAN, payment identifier, named account, sub-account, or similar facility made available through a regulated Partner Institution and linked to the Customer's Profile. A Payment Account or Virtual IBAN may be operated through a master account, safeguarding account, sub-account, or similar structure maintained with the relevant Partner Institution.

1.5. Digital Asset Wallet – A wallet, vault, address, or digital asset account made available through FastXE or an approved third-party custody or wallet infrastructure provider for holding, receiving, transferring, or converting supported digital assets.

1.6. KYC – Know Your Customer verification for individuals.

1.7. KYB – Know Your Business verification for legal entities, including beneficial ownership checks.

1.8. AML/CFT – Anti-Money Laundering and Counter-Terrorism Financing compliance obligations.

1.9. Services – All products, accounts, payment functions, foreign exchange services, virtual IBANs, digital asset wallets, digital asset conversions, cards, transaction processing functions, compliance functions, and other features made available by FastXE or through a Partner Institution.

1.10. Customer – Any legal entity, sole proprietor, individual, or other permitted person that registers for or uses the Services through a Profile. Certain Services may be available only to business customers.

1.11. Business Day – A day on which the relevant banks, Partner Institutions, payment systems, or settlement networks used to provide the applicable Service are open for business, excluding Saturdays, Sundays, and applicable public holidays in the relevant jurisdiction.

1.12. Regulatory Authority – Any governmental, regulatory, or self-regulatory body having jurisdiction over FastXE, its operations, or its Services.

1.13. User Credentials – The username, password, PIN, security questions, biometric authentication, and any other form of security credential issued or approved by FastXE to access the Services.

1.14. Third-Party Provider – Any external bank, payment processor, digital asset custodian, liquidity provider, card issuer, technology provider, identity verification provider, transaction monitoring provider, blockchain analytics provider, or other service provider engaged in connection with the Services.

1.15. Terms – This Terms and Conditions document, as published and amended from time to time, governing the relationship between FastXE and the Customer.

1.16. Privacy Policy – The separate policy document published by FastXE setting out how personal and business data is collected, processed, stored, and shared.

1.17. Applicable FastXE Entity – The FastXE entity identified during onboarding, within the FastXE platform, in the relevant transaction confirmation, or in supplemental terms as the entity providing Services to the Customer.

1.18. Canadian Entity – FASTXE INC. (Canada), an Ontario corporation registered with FINTRAC as a Money Services Business under registration number C10001279. References to the Canadian Entity mean only this Canadian FastXE entity and not the United States Entity.

1.19. United States Entity – FASTXE, INC. (United States), the FastXE U.S. entity registered with FinCEN as a Money Services Business under registration number 31000329581278. References to the United States Entity mean only this U.S. FastXE entity and not the Canadian Entity.

1.20. Partner Institution – A regulated bank, payment institution, electronic money institution, card issuer, digital asset custodian, liquidity provider, settlement provider, or other regulated third party through which any part of the Services is provided.

1.21. Supported Digital Asset – Any digital asset approved by FastXE and the relevant Partner Institution for use through the Services. Supported Digital Assets may include BTC, ETH, USDT, and USDC and may be changed, restricted, or discontinued at any time.

1.22. Prohibited Jurisdiction – A jurisdiction that is subject to comprehensive sanctions, legal restrictions, Partner Institution restrictions, or FastXE's internal risk appetite limitations.

1.23. Self-Hosted Wallet – A digital asset wallet that is not hosted or controlled by a regulated virtual asset service provider or other financial institution.

1.24. Authorized User – Any director, officer, employee, contractor, administrator, agent, representative, or other person whom the Customer authorizes, designates, permits, or enables to access or use the Profile, Account, Platform, User Credentials, API credentials, payment functions, cards, wallets, or any linked Service, whether directly or through a third-party system.

1.25. Platform Credentials – User Credentials, administrator credentials, API keys, tokens, passwords, PINs, biometric credentials, security devices, authentication factors, integration credentials, and any other access method used to access, operate, instruct, or control the Services.

2.1. Eligibility for the Services depends on the applicable FastXE entity, product, jurisdiction, customer type, Partner Institution requirements, and FastXE's risk appetite. Certain Services may be limited to legal entities, sole proprietors, or customers using the Services for legitimate business purposes. Individual customers may only be accepted where expressly permitted by FastXE and applicable law.

2.2. All Services shall be registered and maintained under a single unified Profile.

2.3. Each Profile shall exclusively correspond to one (1) business entity (subject to KYB requirements) or one (1) individual (subject to KYC requirements), and shall not be used to represent multiple unrelated persons or entities.

2.4. By registering for the Services, the Customer represents and warrants that it is opening and operating the Profile for itself or for a legal entity that the relevant applicant is duly authorized to represent. The Customer must disclose all directors, beneficial owners, authorized representatives, account users, agents, controllers, and other relevant persons requested by FastXE. Such persons may be subject to identification, verification, sanctions screening, PEP screening, adverse media screening, and other compliance checks.

2.5. Registration and continued access to the Services are conditional upon successful completion of all applicable KYC, KYB, beneficial ownership, identity verification, sanctions screening, PEP screening, adverse media screening, source-of-funds review, fraud prevention, and other compliance requirements imposed by FastXE, a Partner Institution, or applicable law.

2.6. FastXE reserves the absolute right, in its sole discretion and without any obligation to provide reasons, to refuse, suspend, or terminate any registration or Profile where necessary to comply with legal or regulatory obligations, mitigate risk, or protect the integrity of the Services.

2.7. You are under a continuing obligation to ensure that all information contained in your Profile is true, accurate, complete, and up to date, and to notify us in writing without undue delay of any changes or corrections thereto.

2.8. Registration of FASTXE INC. with FINTRAC and registration of FASTXE, INC. with FinCEN do not constitute banking licenses, deposit-taking licenses, government endorsements, government guarantees, or confirmation that customer funds are insured. FastXE is not a bank and does not accept deposits as a bank.

2.9. A Partner Institution may require separate or additional customer due diligence before making a Service available. FastXE may share relevant customer information with the Partner Institution for this purpose in accordance with applicable law and the Privacy Policy.

3.1. Subject to successful completion of FastXE's KYC or KYB procedures and any additional verification required by a Partner Institution, and where available for the Customer's jurisdiction and customer type, a Customer may access one or more Accounts, Payment Accounts, Virtual IBANs, Digital Asset Wallets, payment services, foreign exchange services, cards, or other Services through a unified Profile.

3.2. The Profile and all rights, credentials, and Services linked to it are personal to the Customer and may not be assigned, sold, transferred, shared, pledged, licensed, or made available to any undisclosed third party. Access may only be provided to authorized users disclosed to and approved by FastXE.

3.3. FastXE reserves the right, at any time and without prior notice, to impose, modify, or remove transaction limits, balance caps, geographic or jurisdictional restrictions, or other operational constraints on the Profile or any linked Service, where such action is deemed necessary to comply with statutory or regulatory requirements, implement risk management measures, address unusual or suspicious activity, or reflect the Customer's account history and usage patterns.

3.4. Certain Services are provided wholly or partly through Partner Institutions. The availability, currency, jurisdiction, processing time, transaction limit, functionality, settlement method, and eligibility requirements of a Service may depend on the relevant Partner Institution.

3.5. FastXE may add, remove, restrict, replace, suspend, or modify any Service where required by law, regulation, a Partner Institution, operational requirements, risk management considerations, or changes to the Customer's risk profile.

3.6. The Customer is solely responsible for configuring, monitoring, and maintaining appropriate internal controls for use of the Services, including user permissions, administrator access, transaction approvals, segregation of duties, device access, API access, beneficiary management, transaction review, and removal of access for persons who are no longer authorized.

3.7. FastXE may treat any instruction, transaction, beneficiary creation, conversion, wallet withdrawal, card transaction, API call, or other action submitted through valid Platform Credentials as authorized by the Customer, unless FastXE has received and had a reasonable opportunity to act on notice that such credentials have been compromised or misused.

3.8. The Customer remains responsible for all acts, omissions, instructions, transactions, integrations, and misuse by its Authorized Users, administrators, employees, contractors, agents, service providers, and any person who gains access through the Customer's systems, devices, credentials, or internal processes, except to the extent directly caused by FastXE's gross negligence, wilful misconduct, or fraud.

4.1. Card Services may be made available by FastXE through an approved card issuer, program manager, or Partner Institution.

4.2. Card Services are only available where expressly activated for the Customer and may be subject to separate cardholder terms, fee schedules, card limits, prohibited-use rules, and other terms issued by FastXE or the relevant card issuer.

4.3. The Customer must protect all card credentials, PINs, authentication information, and security devices and must promptly notify FastXE of any suspected loss, theft, misuse, compromise, or unauthorized transaction.

4.4. FastXE or the relevant card issuer may decline, suspend, restrict, block, or terminate Card Services where required by law, payment network rules, sanctions controls, fraud concerns, insufficient funds, compliance requirements, or Partner Institution instructions.

4.5. Cards may not be used for unlawful goods or services, sanctioned activity, gambling, adult content, unregulated financial services, prohibited digital asset activity, money transmission, prepaid value products, or other restricted merchant categories identified by FastXE, the card issuer, or the applicable payment network.

4.6. The following specific merchants and platforms are expressly prohibited: Audible, Wise, Dundle, MYGIFTCARDSUPPLY, MoonPay, Easy Shop, Deliveroo, DoorDash, Uber Eats, Rule of Law Society IV, Amazon Digital Germany, OKCoin, Skyhost, Huobi, Tinder, Gotinder, SWAG.LIVE, OnlyFans, Coinbase, CoinMarketCap, CoinGecko, Educoin, Poshmark, all gas stations, and all forms of iGaming, casinos, betting platforms, and comparable activities. FastXE may update or expand the list of prohibited merchants or categories at any time in accordance with regulatory requirements, issuer directives, or internal risk assessments. Such updates shall take effect immediately upon publication, and the Customer shall be deemed to have accepted all updates through continued use of the Card. FastXE may decline, block, or reverse any transaction that violates or appears to violate this clause, without liability to the Customer.

5.1. Payment Accounts, Virtual IBANs, named accounts, sub-accounts, and related payment services may be made available through regulated Partner Institutions. FastXE does not represent that it holds a banking or electronic money institution licence unless expressly stated for the applicable entity and Service.

5.2. Deposits, withdrawals, transfers, collections, conversions, beneficiary payments, and other transactions are subject to KYC or KYB requirements, sanctions screening, transaction monitoring, fraud controls, source-of-funds checks, beneficiary review, payment-purpose review, and any additional procedures required by FastXE, a Partner Institution, or applicable law.

5.3. The Customer must ensure that sufficient cleared and available funds are held in the relevant Account before submitting a payment instruction. FastXE may reject, delay, suspend, or return a payment instruction where funds are insufficient, information is incomplete, compliance checks are pending, or execution is not available through the relevant Partner Institution.

5.4. FastXE is not responsible for delays, non-execution, returns, intermediary deductions, conversion losses, payment-system failures, regulatory holds, sanctions reviews, correspondent bank actions, Partner Institution actions, incorrect payment details, force majeure events, or other circumstances outside FastXE's reasonable control.

5.5. Customer funds may be held with Partner Institutions through master accounts, safeguarding accounts, settlement accounts, sub-accounts, virtual accounts, or similar structures. FastXE does not accept deposits as a bank and does not pay interest unless expressly agreed in writing.

5.6. Customer funds may be pooled with funds of other customers in omnibus, custodial, safeguarding, settlement, or similar accounts maintained with Partner Institutions. Any beneficial interest, safeguarding treatment, pass-through deposit insurance, or comparable protection, if available, depends on the relevant legal framework, the Partner Institution's records, FastXE's records, account titling, reconciliation, applicable limits, and satisfaction of all applicable regulatory conditions. FastXE does not guarantee that any funds are insured, protected from Partner Institution insolvency, immediately accessible, or recoverable in full unless expressly required by applicable law.

5.7. FastXE may be unable to return, release, transfer, or otherwise make funds or digital assets available where a Partner Institution, payment system, custodian, liquidity provider, correspondent bank, regulator, court, law enforcement agency, sanctions authority, or other competent authority delays, blocks, freezes, withholds, reconciles, investigates, recalls, reverses, or restricts the relevant funds, assets, account, rail, or transaction.

5.8. FastXE may permit legitimate third-party business payments, including receipts from customers, clients, business counterparties, and other approved payers, together with payments to suppliers, vendors, service providers, group companies, and other approved beneficiaries. Third-party payments must be consistent with the Customer's declared business activities and expected transaction profile. FastXE may request invoices, contracts, proof of service, payment-purpose evidence, beneficiary information, source-of-funds evidence, or other supporting documentation before processing or continuing a transaction.

5.9. A payment instruction submitted through the FastXE platform constitutes authorization for FastXE to transmit the instruction to the relevant Partner Institution for execution. Receipt or acceptance of an instruction by FastXE does not guarantee that the Partner Institution or payment system will execute the transaction.

5.10. Payments may be delayed, rejected, returned, recalled, reversed, restricted, or suspended where required by law, a Partner Institution, fraud concerns, sanctions controls, regulatory requirements, insufficient information, incorrect payment details, disputes, operational requirements, or the receiving institution.

5.11. FastXE may impose transaction limits, balance limits, frequency limits, geographic limits, beneficiary limits, or other restrictions based on the Customer's risk rating, expected activity, account history, Partner Institution requirements, and applicable law.

5.12. Where a payment requires currency conversion, FastXE or a Partner Institution may apply the exchange rate and spread disclosed through the platform, transaction confirmation, fee schedule, or other written communication. Exchange rates may change until the conversion is executed.

5.13. The Customer is solely responsible for verifying beneficiary details, wallet addresses, payment purpose, invoices, settlement instructions, payment rail selection, currency, amount, and counterparty information before submitting any instruction. FastXE is not responsible for losses arising from incorrect, incomplete, fraudulent, duplicate, stale, or unauthorized instructions submitted by or on behalf of the Customer or through valid Platform Credentials, except to the extent such liability cannot lawfully be excluded.

5.14. FastXE may debit, set off, withhold, recover, reverse, or demand repayment from any Customer balance, incoming payment, outgoing payment, wallet, card balance, reserve, or other amount payable to the Customer for returned payments, recalls, chargebacks, disputes, mistaken credits, duplicate credits, negative balances, settlement adjustments, network reversals, Partner Institution charges, card-scheme liabilities, correspondent deductions, taxes, penalties, fines, indemnified losses, or other amounts owed to FastXE or a Partner Institution.

5.15. FastXE may require pre-funding, reserves, rolling reserves, settlement delays, additional verification, manual review, transaction callbacks, or other controls for Customers, beneficiaries, rails, cards, wallets, jurisdictions, merchants, or transaction types that present elevated operational, fraud, sanctions, credit, liquidity, chargeback, or compliance risk.

6.1. FastXE may provide access to supported digital asset wallets, transfers, conversions, payment processing, and settlement services directly or through approved Partner Institutions, subject always to applicable law, Partner Institution requirements, and the jurisdictional restrictions set out in these Terms, including Clause 17.4.

6.2. Supported Digital Assets may include BTC, ETH, USDT, and USDC. FastXE may add, remove, suspend, or restrict any digital asset, blockchain network, token standard, wallet type, or transaction method at any time.

6.3. FastXE does not provide investment advice, financial advice, tax advice, portfolio management, staking, lending, margin trading, derivatives, yield products, or any guarantee regarding the value or future performance of a digital asset.

6.4. The Customer acknowledges that digital assets are volatile and may lose some or all of their value. Transactions may be irreversible, and blockchain network fees, confirmation times, forks, congestion, protocol failures, cyberattacks, and other technical events may affect the Services.

6.5. FastXE may delay, reject, suspend, restrict, or block a digital asset transaction where additional security verification, blockchain confirmation, wallet verification, sanctions review, source-of-funds review, Travel Rule review, or other compliance review is required.

6.6. Subject to availability, jurisdictional eligibility, and compliance approval, FastXE may facilitate fiat-to-digital asset, digital asset-to-fiat, and digital asset-to-digital asset conversions, including BTC to USDT and USDT to BTC, for legitimate business payment, settlement, treasury, or foreign exchange purposes. Such conversions are not offered or made available as customer-facing Services to Customers located or established in the European Union.

6.7. Digital asset wallets and transactions may be subject to blockchain analytics, wallet screening, sanctions screening, wallet ownership verification, counterparty assessment, transaction risk scoring, Travel Rule requirements, source-of-funds checks, and ongoing transaction monitoring.

6.8. FastXE does not permit transactions involving unsupported digital assets, privacy coins, sanctioned or prohibited wallets, mixers or tumblers, darknet markets, ransomware, stolen assets, terrorist financing, transaction-obfuscation services, prohibited protocols, or Prohibited Jurisdictions.

6.9. Transfers involving Self-Hosted Wallets may be permitted where allowed by law and FastXE's risk appetite. Such transfers may require wallet ownership verification, blockchain analytics, source-of-funds evidence, transaction-purpose information, enhanced due diligence, and additional monitoring.

6.10. FastXE may permit limited exposure to customers or counterparties interacting with decentralized finance protocols where the activity is lawful, transparent, and connected to a legitimate business payment or settlement purpose. Transactions involving prohibited protocols, mixers, sanctioned addresses, anonymous activity, or unacceptable financial crime risk will not be permitted.

6.11. FastXE does not issue, sponsor, arrange, or support initial coin offerings, initial exchange offerings, security token offerings, token-generation events, or similar fundraising activities.

6.12. Customers may withdraw supported digital assets to approved wallets, subject to applicable limits, wallet screening, Travel Rule obligations, compliance review, Partner Institution requirements, and jurisdictional availability. Digital asset withdrawals are not available to Customers located or established in the European Union.

7.1. The Customer shall not, whether directly or indirectly, utilise any Service for any unlawful or impermissible purpose, including but not limited to:

• 7.1.1. Engaging in, facilitating, or attempting money laundering, terrorism financing, proliferation financing, sanctions evasion, bribery, corruption, fraud, or any other financial crime prohibited under applicable law.
• 7.1.2. Conducting or participating in transactions involving goods, services, or activities which are prohibited, restricted, or otherwise unlawful under the laws or regulations of any jurisdiction having authority over the transaction, the Customer, or FastXE.
• 7.1.3. Undertaking any activity which would contravene, or cause FastXE or any of its partners to contravene, applicable statutes, regulations, directives, or orders of any Regulatory Authority, including without limitation those relating to AML/CFT, sanctions compliance, consumer protection, data protection, or financial services licensing.
• 7.1.4. Utilising the Services in a manner intended to disguise the origin, nature, or ownership of funds or assets, or to circumvent lawful reporting, licensing, or registration requirements.
• 7.1.5. Attempting to gain unauthorised access to, interfere with, disrupt, or impair the integrity or security of any system, network, or data of FastXE or any third party.
• 7.1.6. Acting as an undisclosed payment intermediary, processing payments for undisclosed third parties, operating a nested payment relationship, or using the Services primarily for pass-through movement of funds without a legitimate commercial purpose.
• 7.1.7. Providing false, forged, altered, incomplete, misleading, or inconsistent documents or information concerning identity, ownership, control, source of funds, source of wealth, transaction purpose, counterparties, beneficiaries, or business activity.
• 7.1.8. Using the Services to evade sanctions, transaction monitoring, reporting thresholds, Travel Rule requirements, licensing requirements, or other legal or regulatory controls.
• 7.1.9. Using false identities, synthetic identities, compromised accounts, mule accounts, stolen payment credentials, unauthorized devices, or accounts controlled by undisclosed third parties.
• 7.1.10. Using the Services in connection with shell banks, unlicensed financial institutions, prohibited payment intermediaries, or entities that provide services to shell banks.

7.2. FastXE may, without prior notice and without liability, delay, decline, suspend, freeze, restrict, reverse, or terminate any Profile, Account, payment, wallet, or Service where FastXE reasonably suspects unlawful activity, financial crime, fraud, sanctions exposure, inaccurate information, misuse of the Services, breach of these Terms, Partner Institution concerns, or legal or regulatory risk.

7.3. The Customer must promptly provide any information or documentation reasonably requested by FastXE for KYC, KYB, AML, sanctions, fraud prevention, transaction monitoring, source-of-funds verification, source-of-wealth verification, regulatory reporting, beneficiary verification, payment-purpose verification, or Partner Institution requirements. FastXE may delay, restrict, or refuse a transaction or Service where the requested information is not provided or is considered insufficient.

7.4. The Customer acknowledges that FastXE may monitor devices, IP addresses, geolocation, login behavior, transaction patterns, transaction velocity, incoming and outgoing fund flows, balances, beneficiaries, counterparties, wallet addresses, blockchain exposure, and other account activity for compliance, fraud prevention, security, and risk management purposes.

7.5. FastXE may file reports, disclose information, restrict funds, freeze property, or take other action where required by FINTRAC, FinCEN, law enforcement, sanctions authorities, courts, regulators, or other competent authorities. FastXE is not required to inform the Customer where disclosure is prohibited by law.

8.1. Applicable fees, exchange-rate spreads, commissions, network fees, Partner Institution charges, and other costs will be disclosed through the FastXE platform, an applicable fee schedule, transaction confirmation, customer agreement, or other written notice.

8.2. Unless otherwise agreed in writing, FastXE may debit applicable fees, charges, commissions, network costs, negative balances, reversals, or other amounts due from any available Customer balance.

8.3. FastXE may amend, introduce, increase, or reduce fees by providing reasonable notice where required by applicable law. Changes required immediately by law, regulation, market conditions, blockchain network fees, a Partner Institution, or payment-system requirements may take effect without prior notice.

8.4. The Customer remains solely responsible for reviewing the applicable fee schedule prior to using the Services and shall be deemed to have accepted any revised fees by continued use of the Services after the effective date of the change.

8.5. All fees are exclusive of any applicable taxes, duties, or levies, which shall be payable by the Customer in accordance with applicable law.

8.6. The Customer is solely responsible for determining, collecting, reporting, withholding, and paying all taxes, duties, levies, assessments, filings, and information-reporting obligations arising from its use of the Services, transactions, business activity, digital asset activity, or payments to or from counterparties, except for taxes imposed on FastXE's own net income.

9.1. You shall be under a continuing and absolute obligation to maintain the confidentiality, integrity, and security of all User Credentials issued to or created by you in connection with the Services, and to implement robust security measures including, without limitation, the activation and use of two-factor authentication (2FA) or any other authentication mechanism as may be required by FastXE from time to time.

9.2. You shall notify FastXE immediately, and in any event no later than twenty-four (24) hours, upon becoming aware of, or having reason to suspect, any actual or attempted unauthorised access to your Profile, Account, or any linked Service, providing full details and cooperating fully with any investigation or remedial measures.

9.3. Except where directly caused by FastXE's gross negligence, wilful misconduct, or fraud, FastXE shall bear no liability for any loss, damage, or unauthorised transaction arising from the compromise, disclosure, theft, or misuse of your User Credentials, including where resulting from your negligence, recklessness, failure to follow security best practices, or failure to comply with the security requirements set forth herein.

9.4. FastXE may use device fingerprinting, IP analysis, geolocation controls, multi-factor authentication, biometric verification, transaction authentication, velocity controls, fraud monitoring, and other security measures. FastXE may block or restrict access from sanctioned jurisdictions, high-risk IP addresses, anonymization services, compromised devices, or devices associated with suspicious activity.

9.5. The Customer must not permit any unauthorized person to access or control the Profile. The Customer is responsible for all authorized users and must promptly remove access when an individual is no longer authorized.

9.6. The Customer must maintain commercially reasonable cybersecurity, access-management, fraud-prevention, and payment-approval controls appropriate to its business and transaction activity, including secure devices, protected email accounts, anti-malware controls, user training, independent beneficiary verification, and procedures to detect business email compromise, impersonation, invoice fraud, social engineering, and unauthorized payment instructions.

9.7. The Customer must not share, sell, lease, lend, publish, embed in insecure systems, or otherwise expose Platform Credentials, API keys, tokens, or authentication factors. FastXE may rotate, disable, suspend, or require replacement of any credential or integration where FastXE reasonably believes security, compliance, operational integrity, or partner requirements so require.

10.1. We shall collect, process, store, and otherwise handle your personal and, where applicable, business data strictly in accordance with applicable data protection and privacy laws, regulations, and our published Privacy Policy, which forms an integral part of these Terms.

10.2. Such processing shall include, without limitation, the collection and verification of identification data, contact information, transactional history, and other information necessary for the fulfilment of our contractual obligations, the performance of compliance checks, and the maintenance of the Services.

10.3. We may disclose, transmit, or otherwise make available such data to competent Regulatory Authorities, law enforcement agencies, partner banks, payment networks, technology providers, and other Third-Party Providers engaged by us, strictly to the extent required by applicable law, a lawful request, contractual necessity, or for the purpose of fulfilling our regulatory and operational obligations.

10.4. FastXE will implement appropriate technical and organizational measures to protect personal and business information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, misuse, or access.

10.5. You acknowledge and consent to such processing and sharing as described herein, subject always to applicable legal requirements and the terms of our Privacy Policy.

10.6. Customer information may be processed, transferred, accessed, or stored in jurisdictions outside the Customer's country of residence where FastXE or its Third-Party Providers operate. FastXE will apply appropriate contractual, technical, and organizational safeguards as required by applicable law.

10.7. FastXE may disclose information to Partner Institutions, regulators, law enforcement agencies, sanctions authorities, courts, tax authorities, payment networks, digital asset service providers, compliance vendors, or other authorized parties where required for the Services, compliance, fraud prevention, legal obligations, or risk management.

11.1. FastXE shall be liable solely for direct, actual, and quantifiable losses that are conclusively proven to have been proximately caused by FastXE's gross negligence, wilful misconduct, or material breach of these Terms, and only to the extent permitted by applicable law.

11.2. Under no circumstances shall FastXE be liable for any indirect, incidental, special, punitive, exemplary, or consequential losses or damages, including, without limitation, loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of opportunity, or any other economic or non-economic loss, whether arising in contract, tort (including negligence), strict liability, or otherwise, even if FastXE has been advised of the possibility of such losses or such losses were reasonably foreseeable.

11.3. FastXE is not responsible for the independent acts, omissions, insolvency, regulatory action, service interruption, cyber incident, operational failure, or termination of services by a Partner Institution, except to the extent that such liability cannot lawfully be excluded.

11.4. FastXE is not liable for losses caused by blockchain congestion, protocol failures, smart-contract vulnerabilities, forks, digital asset volatility, network fees, incorrect wallet addresses, irreversible transactions, external cyberattacks, or events outside FastXE's reasonable control.

11.5. FastXE is not liable for losses resulting from inaccurate, incomplete, outdated, or misleading information supplied by the Customer, including incorrect beneficiary, account, wallet, or transaction details.

11.6. To the fullest extent permitted by applicable law, FastXE's aggregate liability arising out of or relating to the Services, these Terms, any Profile, Account, Payment Account, Virtual IBAN, Digital Asset Wallet, card, transaction, conversion, or platform access shall not exceed the fees paid by the Customer to FastXE for the affected Service during the three (3) months immediately preceding the event giving rise to the claim. This limitation does not apply to liability that cannot lawfully be limited or excluded.

11.7. FastXE does not warrant that the Services will be uninterrupted, error-free, available in all jurisdictions, compatible with all customer systems, free from external attack, or available through any specific Partner Institution, payment rail, blockchain network, card network, custodian, liquidity provider, or technology provider.

12.1. The Customer shall indemnify, defend, and hold harmless FastXE, its affiliates, directors, officers, employees, agents, successors, assigns, Partner Institutions, and Third-Party Providers from and against any claims, losses, liabilities, damages, penalties, fines, costs, expenses, investigations, chargebacks, recalls, reversals, settlement adjustments, taxes, legal fees, or regulatory actions arising out of or related to the Customer's breach of these Terms, misuse of the Services, unlawful activity, inaccurate information, incorrect instructions, internal controls failure, credential compromise, fraud, sanctions exposure, digital asset activity, third-party claims, or acts or omissions of the Customer's Authorized Users, administrators, employees, contractors, agents, service providers, beneficiaries, counterparties, or representatives.

12.2. The indemnity applies whether the relevant claim is brought by a customer, beneficiary, counterparty, card network, payment system, Partner Institution, Third-Party Provider, regulator, law enforcement agency, tax authority, or any other person, except to the extent the claim is finally determined by a court of competent jurisdiction to have been directly caused by FastXE's gross negligence, wilful misconduct, or fraud.

12.3. FastXE may control the defense and settlement of any indemnified matter where FastXE reasonably determines that the matter may affect FastXE, its regulatory obligations, Partner Institutions, licenses, operations, reputation, or risk controls. The Customer must cooperate fully and must not settle any matter in a way that imposes liability, admission, restriction, or obligation on FastXE without FastXE's prior written consent.

13.1. FastXE reserves the unilateral right, exercisable at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate your Profile and any or all linked Services under any of the following circumstances:

• 13.1.1. A material or persistent breach by you of these Terms or any other applicable agreement with FastXE.
• 13.1.2. The existence of reasonable grounds to suspect, or actual knowledge of, fraudulent conduct, illegal activity, regulatory non-compliance, or misuse of the Services.
• 13.1.3. A legal or regulatory requirement, order, directive, or request from a competent court, Regulatory Authority, or law enforcement agency necessitating such action.
• 13.1.4. Where continuation of the Services may, in FastXE's reasonable opinion, cause reputational harm, operational risk, or expose FastXE or its partners to legal liability.
• 13.1.5. The Customer fails to provide requested KYC, KYB, source-of-funds, source-of-wealth, transaction, beneficiary, counterparty, wallet, or supporting documentation within the required timeframe.
• 13.1.6. A Partner Institution suspends, restricts, or terminates access to an underlying account, payment rail, wallet, card, custody service, liquidity service, or other Service.
• 13.1.7. The Customer's activity materially differs from its declared business purpose, expected transaction profile, source of funds, or risk assessment.

13.2. You may submit a written request for closure of your Profile at any time; however, such closure shall be conditional upon the full and final settlement of all outstanding fees, charges, obligations, and liabilities owed to FastXE, and may be subject to any applicable retention, reporting, or record-keeping obligations imposed by law.

13.3. Following closure or termination, remaining funds or digital assets will be returned or transferred subject to applicable law, sanctions and compliance review, outstanding fees or liabilities, Partner Institution requirements, and verification of an approved destination account or wallet.

13.4. Termination of the Services does not affect FastXE's right or obligation to retain records, investigate activity, respond to legal requests, file regulatory reports, or preserve evidence in accordance with applicable law.

14.1. Complaints may be submitted using the contact information published on the FastXE website or within the FastXE platform. The Customer must provide sufficient information for FastXE to investigate the complaint. FastXE will investigate and respond in accordance with its complaints-handling procedures and applicable regulatory requirements.

14.2. If a complaint cannot be resolved internally, the Customer may exercise any mandatory right to refer the matter to an applicable regulator, ombudsman, court, arbitration body, or other dispute-resolution authority.

14.3. Where a complaint concerns a Service provided by a Partner Institution, FastXE may refer or share the complaint with that Partner Institution and may require its involvement in resolving the matter.

14.4. Where mandatory consumer protection, electronic funds transfer, remittance transfer, card-network, or other error-resolution rules apply to a particular Service, Customer, transaction, or jurisdiction, FastXE will handle the matter in accordance with those mandatory requirements. Nothing in these Terms is intended to waive rights that cannot lawfully be waived, but all rights, notice periods, liability limits, documentation requirements, and investigation procedures remain subject to applicable law and the relevant Service terms.

15.1. Where Services are provided by the Canadian Entity, FASTXE INC. (Canada), these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Subject to any mandatory statutory or regulatory dispute-resolution rights, the parties submit to the courts of Ontario.

15.2. Where Services are provided by the United States Entity, FASTXE, INC. (United States), these Terms are governed by the laws of the State of Wyoming and applicable federal law, unless an applicable customer agreement or supplemental terms expressly identify another governing law for a specific Service. Subject to any mandatory statutory or regulatory dispute-resolution rights, the parties submit to the state and federal courts located in Wyoming, except where another forum is required by applicable law or expressly stated in supplemental terms.

15.3. Where Services are provided through another FastXE entity or Partner Institution, supplemental terms may specify the applicable governing law, jurisdiction, and dispute-resolution process.

15.4. Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded under applicable law.

16.1. FASTXE INC. is incorporated in Ontario, Canada and is registered with the Financial Transactions and Reports Analysis Centre of Canada as a Money Services Business under registration number C10001279. FINTRAC registration does not constitute a banking license, deposit-taking license, government endorsement, government guarantee, or confirmation that customer funds are insured.

16.2. FASTXE, INC. is registered with the Financial Crimes Enforcement Network as a Money Services Business under registration number 31000329581278. FinCEN registration does not constitute government approval, endorsement, a banking license, a deposit-taking license, or confirmation that customer funds are insured. FinCEN registration does not replace any applicable state licensing requirement.

16.3. Certain accounts, virtual IBANs, payment services, cards, digital asset wallets, custody services, liquidity services, foreign exchange services, and settlement functions are provided through Partner Institutions. The identity of the relevant Partner Institution may be disclosed during onboarding, within the platform, in transaction documentation, or in supplemental terms.

16.4. FastXE may amend, restrict, suspend, or discontinue any Service where required by law, regulation, regulatory guidance, licensing requirements, risk considerations, or a Partner Institution.

16.5. FastXE's MSB registrations do not by themselves authorize every product, payment rail, digital asset activity, card service, lending activity, deposit product, securities activity, trust or custody service, or money transmission activity in every jurisdiction. Services are offered only where FastXE, the applicable FastXE entity, and the relevant Partner Institution determine that the Service is legally and operationally available.

16.6. FastXE may rely on Partner Institutions for regulated banking, payment, card, custody, liquidity, safeguarding, settlement, or technology functions. FastXE does not represent that any Partner Institution is acting as the Customer's bank, fiduciary, trustee, broker, investment adviser, or custodian unless expressly stated in supplemental terms for the applicable Service.

17.1. Services are only available in jurisdictions approved by FastXE and the relevant Partner Institutions.

17.2. FastXE will not provide Services to sanctioned persons, sanctioned entities, terrorist organizations, Prohibited Jurisdictions, or persons whose participation would expose FastXE or a Partner Institution to unacceptable legal, regulatory, sanctions, fraud, or financial crime risk.

17.3. Customers located in higher-risk jurisdictions may be subject to Enhanced Due Diligence, additional transaction restrictions, source-of-funds review, source-of-wealth review, senior compliance approval, and enhanced ongoing monitoring.

17.4. Certain products or Services may be unavailable to Customers located or established in the United Kingdom or European Union. FastXE does not provide crypto-asset services, digital asset wallets, digital asset conversions, digital asset transfers, or other customer-facing digital asset Services to Customers located or established in the European Union, whether such Customers are individuals, legal entities, or other corporate bodies. EU Customers may access only fiat payment Services where approved by FastXE and the relevant Partner Institution. Where digital assets are used in connection with EU-related transactions, such use is solely as an internal settlement mechanism between FastXE, its affiliates, Partner Institutions, liquidity providers, custodians, or other regulated counterparties, and is not offered, made available, or provided as a customer-facing Service to EU Customers.

17.5. FastXE may change the list of supported or restricted jurisdictions without prior notice where required by law, regulation, sanctions developments, risk assessments, or Partner Institution requirements.

17.6. The Customer must not access or use the Services, directly or indirectly, from any jurisdiction where such access or use is prohibited, restricted, unsupported, or inconsistent with FastXE's onboarding approval, Partner Institution requirements, sanctions controls, licensing position, or risk appetite. Use of virtual private networks, proxies, remote-access tools, false addresses, nominee arrangements, or other methods to disguise location, control, beneficial ownership, or transaction origin is prohibited.

18.1. The Customer acknowledges that FastXE relies on Third-Party Providers and Partner Institutions to deliver certain Services.

18.2. The Customer may be required to comply with separate terms, policies, limits, and compliance requirements imposed by a Third-Party Provider or Partner Institution.

18.3. FastXE may disclose relevant customer, transaction, account, beneficiary, counterparty, wallet, or compliance information to a Third-Party Provider or Partner Institution where necessary to provide the Services, comply with law, prevent fraud, or manage risk.

18.4. FastXE may replace or discontinue a Third-Party Provider or Partner Institution without the Customer's consent where reasonably necessary.

18.5. FastXE is not responsible for any failure, delay, outage, insolvency, suspension, rejection, reversal, pricing change, settlement adjustment, data issue, cybersecurity incident, regulatory action, account closure, or service restriction caused by or attributable to a Partner Institution, Third-Party Provider, payment system, card network, blockchain network, liquidity venue, custodian, correspondent bank, beneficiary bank, receiving institution, or other external provider, except to the extent such liability cannot lawfully be excluded.

18.6. The Customer authorizes FastXE to accept and act upon instructions, restrictions, requests, recalls, reversals, information demands, freezes, holds, and other communications from Partner Institutions and Third-Party Providers where FastXE reasonably believes such action is necessary to provide the Services, comply with law, prevent fraud, manage risk, or preserve access to the relevant Service.

19.1. FastXE may amend these Terms to reflect legal, regulatory, operational, technological, product, security, risk-management, or Partner Institution changes.

19.2. Where required by law, FastXE will provide advance notice of a material amendment. An amendment may take effect immediately where required by law, regulation, security concerns, sanctions developments, fraud risks, or Partner Institution requirements.

19.3. Continued use of the Services after an amendment takes effect constitutes acceptance of the amended Terms. Where the Customer does not agree, the Customer must stop using the Services and request closure of the Profile.

19.4. FastXE may provide updated operational rules, prohibited-use lists, fee schedules, partner terms, product disclosures, jurisdictional restrictions, security requirements, API requirements, card rules, wallet rules, or other Service-specific terms through the platform, website, email, transaction flow, customer notice, or other electronic means. Such Service-specific terms form part of these Terms once effective.

20.1. These Terms, the Privacy Policy, applicable fee schedules, supplemental service terms, and other agreements expressly incorporated by reference constitute the agreement governing the Services.

20.2. If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.

20.3. A failure or delay by FastXE in exercising any right does not constitute a waiver of that right.

20.4. The Customer may not assign any right or obligation under these Terms without FastXE's prior written consent. FastXE may assign or transfer its rights or obligations to an affiliate, successor, purchaser, or service provider where permitted by law.

20.5. The Customer agrees to receive agreements, notices, disclosures, statements, and other communications electronically through email, the FastXE platform, or other electronic means.

20.6. The Customer consents to electronic contracting, electronic signatures, electronic records, and electronic delivery of legally required disclosures to the fullest extent permitted by applicable law. Records generated or maintained by FastXE, a Partner Institution, payment system, card network, custodian, blockchain analytics provider, transaction monitoring provider, or other Third-Party Provider may be used as evidence of instructions, transactions, balances, notices, disclosures, approvals, and account activity.

20.7. FastXE may retain records, communications, identity information, transaction data, compliance materials, audit logs, device information, wallet data, beneficiary information, and other Service-related information for as long as required or permitted by applicable law, regulatory expectations, Partner Institution requirements, dispute management, fraud prevention, tax, audit, legal, or legitimate business purposes.

20.8. These Terms are drafted in English. Where a translation is provided, the English version will prevail to the extent permitted by law.